Shipping Policy

Overview

At Infinite Odyssey Lab, we strive to provide reliable and efficient delivery of our products. This shipping policy outlines the available shipping options, delivery timelines, costs, and other relevant details to ensure transparency and a positive experience for our customers.

1. Shipping Options

We offer a variety of shipping methods to accommodate your needs:

Standard Shipping:

• Delivery Time: Typically 3-7 business days.
• Cost: Calculated based on the shipping address and package weight.

Expedited Shipping:

• Delivery Time: Typically 1-3 business days.
• Cost: Higher than standard shipping, calculated at checkout.

International Shipping:

• Delivery Time: Varies by destination, typically 7-21 business days.
• Cost: Based on destination, weight, and dimensions of the package.

2. Shipping Provider

• Carriers: We use several trusted shipping providers including USPS, FedEx, UPS, and DHL to deliver your orders efficiently.
• Tracking: All shipping methods include tracking capabilities. You can track your package using the tracking number provided in your shipment confirmation email.

3. Processing Time

• Order Processing: Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• Notification: You will receive a shipment confirmation email with your tracking number once your order has been shipped.

4. Shipping Responsibilities

• Carrier Issues: We are not responsible for any issues that arise with the shipping carrier once the package has left our facility. This includes lost, damaged, or delayed packages.
• Liability: Our responsibility for goods shipped ends when the product is handed over to the shipping carrier. We cannot control shipping conditions and, therefore, cannot take responsibility for issues that occur during shipping.

5. Delivery Terms

• Shipping Restrictions: Shipping may be restricted to certain locations due to carrier limitations or legal restrictions.
• P.O. Boxes: Some carriers have limitations on deliveries to P.O. Boxes.

6. Customs, Duties, and Taxes

• International Shipments: Recipients are responsible for all customs, duties, taxes, and other fees assessed by local authorities. These fees are not included in the purchase price of Infinite Odyssey Lab products and are the sole responsibility of the recipient.

7. Damaged or Lost Packages

• Damage: Immediately contact us if your order is received in a damaged condition.
• Loss: Contact us promptly if your package is lost in transit, so we can initiate a trace with the shipping carrier.

8. Returns and Exchanges

• For information on returns and exchanges, please refer to our Return Policy.

9. Contact Us

For questions related to our Shipping Policy, or for updates on the status of your order, please contact us at support@infiniteodysseylab.com.

This updated Shipping Policy ensures that our customers understand the shipping process, our responsibilities, and what to expect when ordering from Infinite Odyssey Lab.